To complete the account verification process, you must submit a separate document (different from your identity document) that confirms your current residential address.
This document must:
- Be issued in the name of the account holder
- Be dated within the past 3 months (except for valid government-issued IDs such as a driving license)
- Include the following details:
- Your full name
- Your current residential address
- The date it was issued
- The name of the issuing authority
- Some form of reference to the issuer (e.g., logo, contact information, website)
Acceptable documents include those issued by banks, utility service providers, official government bodies, or legal authorities. If the document is available digitally, you can send it as a PDF file or a screenshot.
Examples of accepted documents:
- Utility bills (electricity, water, gas, phone, or internet)
- Government-issued ID (driver’s license, residence permit, national or state ID)
- Bank or credit card statements, or a reference letter from a bank
- Tax letters from government agencies or municipality
- Social insurance statements
- An official letter from your employer or educational institution that confirms your address and is signed and stamped
Documents that will not be accepted:
- Insurance or pension-related documents
- Purchase receipts
- Sales invoices
- Handwritten papers